KEY Warranties Ltd

Customer Support Protection Plan Agreement

WHAT DOES MY PROTECTION PLAN AGREEMENT PROTECT ME AGAINST.

Your Protection Plan Agreement provides cover against Mechanical / Electrical Breakdown of a product(s) identified on Your Application Form. Cover includes parts, labour and the cost of our engineer attending Your Home. Unfortunately We can't provide cover for every eventuality and therefore the cover provided is subject to the terms, conditions and exclusion of Your Agreement.

DEFINITIONS To assist you in understanding your agreement the following words and expressions detailed below have the following meaning wherever they appear in your

We, Our, Us - Key Warranties Ltd Unit 5 Brow Mills Industrial Estate, Brighouse Road, Hipperholme, Halifax, West Yorkshire, HX3 8EF.

APPLICATION FORM - The application (paper or electronic) and any other information provided by You or on Your behalf

In consideration of You having completed the Application Form and submitting payment we agree to cover You subject always to the definitions, conditions, exclusions and periods contained herein

ADMINISTRATOR - Key Warranties Ltd, PO Box 406, Halifax, HX3 8YN

CONFIRMATION OF COVER - Contains details of You and Your Home and the product the subject of the agreement.

DURATION - Your Protection Plan agreement is valid for specified period of generally 24 months from the expiry of the manufacturers 12 month cover, unless stated otherwise.

YOU - Any person normally residing in Your Home

YOUR - Belonging to the agreement holder

HOME - The property stated on the Application Form.

PRODUCT - As detailed on the Application Form

CALLOUT - The attendance of an engineer to Your Home during normal working hours (8am - 5pm Monday to Friday).

MECHANICAL / ELECTRICAL BREAKDOWN

The actual and sudden mechanical / electrical failure or breakdown which results in the sudden stoppage of the products normal function and which necessitates repair to resume those functions.

YOUR AGREEMENT

Your Protection Plan Agreement is with Key Warranties Ltd, registered office Unit 5 Brow Mills Industrial Estate, Brighouse Road, Hipperholme, Halifax, West Yorkshire HX3 8EF.

The following are specifically excluded from the cover provided by Your Protection Plan Agreement

• Accidental damage


• Use in a commercial environment.


• Costs not authorised by the Administrator


• Incorrect or faulty installation.


• Deliberate damage or neglect of the appliance.


• Repairs to cosmetic parts and all wiring and accessories exterior to the product.


• Damage caused by foreign objects or substances.


• Faults known to You before commencement of cover under Your Agreement.


• Work, which relates to a manufacturer recall.


• Damaged caused by denting, scratching, chipping, staining, rust or corrosion.


• Routine maintenance of the equipment, supplies or service in Your Home.


• Repair to any system, equipment or facility which has not been installed, maintained or repaired according to the manufacturers instructions or has been incorrectly used or modified, or which is faulty or inadequate as a result of any inherent or recurrent manufacturers or designer�s fault.


• Charges covered by manufacturer or supplier.


• Claims arising from the interruption, failure or disconnection of public services to Your Home (including water, electricity or gas supply) however caused or from gas leaks.


• Claims arising as a result of normal wear and tear.
• Total loss of use of the product due solely to the non availability of replacement or substitute part or parts, in which case We shall offer settlement based on the value of the product and the estimated cost of repairs had the parts been available.


• Consequential loss of any type.

CLAIMS PROCEDURE

It is vital to follow these steps to obtain cover under Your Protection Plan Agreement in the event of a claim. Please provide or Administrator with as much information about what has happened, so they can give advice and arrange the most appropriate assistance for You. Please have Your Protection Plan Agreement number ready when You call.

Please telephone us on the Telephone number shown on Your Confirmation of Cover so that We can arrange for Your product to be repaired.

It is important to remember that You must telephone Us first. Please do not make any arrangements yourself, as We cannot reimburse costs incurred without Our prior authorisation.

GENERAL CONDITIONS

Claims are only valid where You contact us first.

1. The Administrator will make reasonable attempts to obtain a suitable tradesman, provided that provision of service is not precluded by:
   
   
   • adverse weather conditions
   
   
   • industrial disputes (official or not)
   
   
   • failure of the public transport system (including the road network) and repair thereto
   
   
   • other circumstances preventing access to Your home or otherwise making provision of cover impractical.


2. We shall be entitled to:
   
   
   • decline cover if, in Our opinion, Your Home or services have not been maintained in a safe or serviceable condition.
   
   
   • decide on the most appropriate means of providing cover, although We will take Your wishes into account whenever possible.
   
   
   • void this Agreement in its entirety if any misrepresentation or concealment of any facts is made by You: in such cases, no refund will be made.


3. You will be responsible for tradesmen's call out charges if having requested assistance You are not at Home when the tradesman arrives.


4. If the cost of Your claim exceeds the cover provided by this policy, You will be required to pay any additional costs direct to the tradesman at the time they attend.


5. We will arrange to supply and fit replacement parts or components where required and covered under Your Agreement. We are not responsible for any inconvenience, loss or damage caused by delay in the supply of spare parts or components by manufacturers or their suppliers or agents.


6. This Agreement shall be governed by and construed in accordance with the Law of England and Wales unless the Your habitual residence (in the case of an individual) or central administration and/or place of establishment is located in Scotland in which case the law of Scotland shall apply. In the event of the place of establishment being situated in the Channel Islands the relevant law governing the Channel Islands shall apply.


7. if You or anyone else claiming under Your Agreements makes a claim that is false or dishonest in any way, Your Agreement will not be valid. You will lose all benefits under the Agreement and We will not refund Your premium.


8. If you move address then you must inform the Administrator in writing at the address shown below. To amend details, send this original document along with a note of the details you wish to change to the following address.
   
   KEY Warranties Ltd
   PO BOX 406
   Halifax
   HX3 8YN
   

CANCELLATION - We hope you are happy with the benefits this agreement provides. However, if after reading this Agreement it does not meet with your requirements, please return it to Key Warranties Ltd within 45 fourteen days of issue. We will refund your premium in full.

OUR PROMISE OF SERVICE - It is the intention to give you the best possible service but if You do have any questions or concerns about this Agreement or the handling of a claim by Our Administrator You should in the first instance contact the Managing Director of the Administrator. The contact details are:

Should You remain dissatisfied with their decision please contact Us, addressing Your comments to: